Orders are processed automatically and cannot be modified or cancelled once placed.

Registered customers can view their order status in the “My Orders” section. You will also receive email updates throughout the process.

Please check your spam folder. If the issue persists, contact hello@thesloane.it

All orders are processed and shipped from Italy.

Delivery times are estimated from the moment the order is collected by the carrier and may vary depending on destination and courier service.

Italy: 1–3 business days
Europe: 2–5 business days

Where applicable, duties and taxes are included at checkout. No additional costs are due upon delivery.

Returns are accepted within 14 days of delivery. Items must be returned in their original condition, unworn and with all tags attached.

To initiate a return, please submit your request via the dedicated return page or contact hello@thesloane.it

Return shipping costs are the responsibility of the customer.

Exchanges are not offered.

All pieces are designed in Italy and produced with a focus on Italian craftsmanship.

Care instructions are provided on the garment label. We recommend following them carefully to preserve the quality of each piece.

For any inquiries, please contact hello@thesloane.it